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After-Sales Service Information

Bonny & Read 30-Day After-Sales Service

 

  • Within 10 days: If the product is incorrect, damaged, or defective, please take a photo and send it to our customer service. We will contact you and handle the issue as soon as possible.
  • From day 11 to 30: Only return service for items without defects is available.

Products purchased from September 4, 2025, onwards are covered by a 100-day warranty.

Exclusions from Warranty

Return & Exchange Policy

Important Notes for Non-Compliant Returns

100-Day Warranty Rules

K-Gold Series Warranty

Dajia Jenn Lann Temple Series Warranty

Overseas Warranty Rules

Customer Service Information

  • Service Hours: Weekdays 09:00 – 18:00 (closed on weekends & public holidays)
  • LINE Official Account / Customer Service: @bonnyread (fastest response)
  • Facebook Page: www.facebook.com/bonnyread.tw
  • Toll-Free Customer Service: 0800-000-004