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FAQs

Membership Registration

Can I place an order without registering as a member?

How do I register as a member?

Can I register as a member after placing an order?

Are there different membership levels? How do I upgrade?

Products & Orders

How can I place an order?

Can you change the earrings to clip-on earrings?

Will sold-out items be restocked?

Why hasn’t my preorder item arrived, even though the estimated shipping date has passed?

Why can’t I see my order in my account?

If my order includes a preorder item, will the in-stock items be shipped separately?

Why is shipping still charged even though I reached the free shipping threshold?

What should I do if I receive an incorrect item?

Do Bonny&Read have a have a physical store?

Are prices the same online and in-store?

Payment & Shipping

Is there a service fee for credit card payments?

How can I track my order delivery status?

https://www.bonnyread.com.tw/pages/after-sales-service

Contact Customer Service

To help us assist you more efficiently, please contact the appropriate department based on your inquiry:

 

  • For order inquiries, returns/exchanges, or product-related questions
    LINE Official Account: @bonnyread
    Toll-Free Customer Service Hotline: 0800-000-004

 

  • For marketing, collaborations, or business proposals
    Email: marketing@bonnyread.tw